CRE Loaded Community

Hi,

I have CRE Loaded 6.2 B2B Patch 11 on our store and I've run into a persistent bug.

When a customer places an order through the store everything works fine and their tax is correctly calculated and added to their order.

However, if I try to create an order for a customer via the Administrative interface everything looks OK when I add products to the order, the tax is calculating correctly and shows in order total, but when I click Update the screen refreshes and still shows the correct tax amount, but now it is NOT in the order total.

Has anyone had this bug and how do I fix it?

I too am having this problem and had it in 6.2b2b and upgrade to 6.3.3b2b but the problem is still there. I am suprised this has not been fixed before as surley lots of people must add products from the backend.

Talked to support today (Kirk) and rearranging the totals tax and subtotals fixes the backend to include new items correctly but stuffs up the tax component on the freight.

So is there any options to get this fixed or sorted out?

Hello All,

This was a bug in 6.2. (refer to an earlier post of mine on the problem). We'd hoped that it would be fixed in 6.3, but alas no! We have reported it as a bug, and the team at CRE did try to rectify it several weeks ago, but it's still there and we haven't heard anything since.

The problem stems I believe, from the fact that orders processed through the front end are inclusive, but when working through the backend, they are exclusive.

You may be advised to change the 'sort order'... Forget it! All this does is get one side working how you want it, whilst screwing up the other... It's a 'bug', and CRE has to get around to fixing it.

As for the 'freight'... It compounds the problem. So what we have done, is to add the freight as a 'product'. Thereby when we process the order from the backend, we select the product 'freight' and delete the freight chosen by the customer. This ensures that the totals are correct.

I hope this helps!

Scarlett

What about trying to apply another contribution from the OSC community to achieve the same effect.

I've seen contributions like Order Edit and Manual Order Maker (and it looks early versions of these contributions provided the base code for CRE 6.2), but when I tried to apply the contribution I was quickly lost as the CRE files seem to be so heavily modded that I couldn't even begin to find the equivalent code strings to remove/replace.

Any thoughts on this?

the tax is calculating correctly and shows in order total, but when you click Update the screen refreshes and still shows the correct tax amount? how is it?


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Irs problems

This was a real nightmare for us to fix. We eventually applied part of the code from one of the order editor contributions and got the problem resolved that way.