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I for one am concerned about the direction which CRE is taking. When I first signed up support was pretty good, pricing was reasonable, and the team focused on providing a good service. As a business owner I understand the need to monetize your business, but now I for one feel like service, reliability and customer satisfaction have been sacrificed in the run to get as much cash as possible. I don't think I am alone in this. This forum used to be busy, full of people exchanging tips and views on CRE. Now it seems like hardly anyone but new users are here. Where have all the experienced guys gone?
One example of what I think is wrong, cre now charge $175 for 90 days of tech support and updates for B2B. I paid $300 for my original full B2B cre store, with a year of support and updates, in 2008. To get the support now would cost me $709, which is quite a rise. It comes with patches, but as we all know the patches seem to make your store get gradually more and more unstable as new code supplants old but doesn't remove redundant code.
You could argue that with the updates it is worth it. However, despite cre files being unencrypted and customers encouraged to tweak the code to customise the store for themselves, as soon as you do CRE are less than enthusiastic in providing the support, and mostly refuse to help as its no longer standard. In this case, why bother with support subscription? I have been referred to the marketplace by CRE staff, but now you even have to pay just to open an account on here, without knowing if anyone can help you.
It also seems that new releases come out before they are ready and bug free, always without documentation to support the user. When documentation does arrive, it is so full of holes that it is obviously written by someone who knows the software inside out, and simply doesn't think to put in what users actually need to know.
Lastly, the push to CRE secure has ignored the needs to users everywhere but America. Payment modules are designed for US users, and useless to UK users. (Maybe to others, I don't know?) It feels very much as if the cart software has become secondary to cre secure, nothing more than a hook to get users into this service.
Cre is still a good piece of cart software, but more and more I find myself wondering if I can get what I need elsewhere, and if would be worth the hassle of swapping. To me CRE seem to have lost the way. I hope the upcoming "news" brings them back to the service they used to provide.
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Fondly remembering the days when websites were made in html!
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