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 Post subject: Duplicate email problem
PostPosted: Tue Mar 25, 2008 1:36 pm 
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CRE Freak
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Joined: Mon May 02, 2005 12:00 am
Posts: 37
Hi everyone,

Ver. 6.2 - When a customer who opted not to create a count as they proceed through the checkout, if their email address is already in the db they get this error.

1062 - Duplicate entry 'XXX@hotmail.com' for key 2

insert into customers (purchased_without_account, customers_firstname, customers_lastname, customers_email_address, customers_telephone, customers_fax, customers_newsletter, customers_password, customers_gender, customers_dob) values ...
TEP_DB_ERRORR

I can see that this customers details have been recorded in the database even, so logically its correct, but would it be wise to have a nicer error page than this?

p.


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 Post subject: Re: Duplicate email problem
PostPosted: Wed Mar 26, 2008 7:21 am 
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CRE Freak
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Joined: Tue Mar 14, 2006 1:00 am
Posts: 134
I had to pay someone to fix this. The peeps at CRE told me it wasnt a valid problem because they already had an account but I lost sales because they didnt want to create another account or didnt want to log in and went straight to checkout.


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