Loaded Commerce Community

Hello, I am very proud to announce the full release of RMA returns system for CRE6.2 - this has been tested on 13 stores, using varying versions and patches of CRE6.2. To date, no bugs of note have been found, but as always this does not mean their aren't any, it just means their not glaringly obvious....the whole point of this thread is to report and fix those pesky critters.

However, for those not familiar with RMA, it is an incorporated system allowing customers to return their goods to you with full tracking numbers for credit, refund or exchange. They can inform you why they are returning the goods, and you can alter (if any) a restocking fee - not advisable to do this except in the case of unfaulty goods, but up to you how you run your business....

The return can be initiated either by the customer through your public store front, or if the customer is talking to you on the phone, you can input the return to the administration side.

This is quite a fiddly install, but well worth it, especially if you have a store where returns are commonplace (i.e. electronics and jewellery where product returns are frequent and can become very difficult to track).

Find the system at RMA Returns

I have been waiting for this and i went to your website and made an order but i has been pending for 2 days now, can you take a look please....
The order number is 78....

Thanks...

k, sorry m8 - been away for a couple of days and the paypal system had a bug...order updated now, u can download at your leisure...

**mild blush**

thanks, but i can't find the download butten, can you please help me agaen..

Is this still available. Any stores that I can see it in action? Also can we stop retrund from products purchased over a certain lenght of time? or not authorise an RMA until we have looked at the rwquest?

Many thanks,

Nick

Hi - yes, still available at My site, and you can see it in action at www.tomorrowstoys.ca

Setting amaximum length of time for returns can be acheived with a fairly simple mod of the code - set a new status for orders called complete, or use an existing one. Put all orders which have been delivered and are eligible for returns into "delivered" status, then once return period has expired set to "complete", then modify the code to not show return link for completed orders (currently doesnt show link for processing and pending)

The authorising of RMAs can be acheived two ways - easy and hard.

Easy way is to not dispay the catalog rma button, only the tracking and info pages. The put a link asking customers to contact you for rma authorisation and add them from admin as and when yous ee fit.

The harder way is to modify the code to add in RMA status of pending and add in text to explain to the customer that once they have requested an rma you will contact them with approval at a later date.

Either of which are acheivable, depends how much time you have to modify it.

Hope that helps anser your questions

am i missing someything ?

logon.info,

I have some questions regarding the "RMA Returns 2.5h" product that I bought on your website.

I have CreLoaded 6.2.08 Standard loaded on my website. I am tryin to install the RMA Contribution. I found the following issues with the installation. Please suggest a solution for these issues.

Also, after the changes to all the files, how to I configure the files from
Admin--> Configuration with my Admin section? No instructions were given.

Admin:

1) you were asking in the notes to find:
[php]for ($i=0, $n=sizeof($order->products); $i<$n; $i++) {[/php]

in catalog/orders.php file.

I checked my catalog/orders.php file and it does not have this code.

2) admin/restore_order.php and admin/password_forgotten.php were not in the admin folder.

Catalog:

1) in the notes, you were asking to look for
catalog/templates/content/account_history_info.php file. I do not have this file in the catalog/templates/content/ folder. I have only account_history_info.tpl.php file.

Are there any updates to these files or am I missing some information.

Thanks

try admin/orders.php, as per install isntructions

admin/restore_order.php and password_forgotten.php - woops, sorry, thats a typo on my part, those files dont exist, sorry, that is from a different contrib, must have had it copied and clicked paste or something....humble apologies

yep, I missed the .tpl out, sorry, you are right in assuming that refers to account_history_info.tpl.php file.

No info missing, no updates required, 1 mistook on your part, 3 on mine...figure that makes me bad, sorry.

ARGH

instal was fairly straight forward but:

The tracking of the RMA does not seem to work

Also the price displays as 0 on the final price colum:
Products Base Final
x
[Need to return this product?] % £0.00

Bit like that

this contiues onto the next page (I checked and compared to the one on your site and something is definetly wrong)

I go through and complete then all the prices on our site switch to 0 and the currency shows as USD rather than the normal UK

I think I might need a littel help is working out what is wrong.

Thanks

yell in my general direction, we'll sort it out for you.

U in the UK? What are you doing up this time of night? lol

Installing RMA lol

no problems. thanks for the clarification.

when selecting on "store files" from Admin screen, where should i save these files on Admin screen?

It was my typo. I should have typed admin/orders.php instead of catalog/orders.php.

I checked admin/orders.php file. I cannot filnd this line:

for ($i=0, $n=sizeof($order->products); $i<$n; $i++) {

The version of Orders.php file is v 1.2. Is this the latest version of Orders file?

admin/orders.php, v1.2:

lines 290-301: